inONE Privacy

Privacy Statement inONE

Last updated: May 2018

The person responsible for processing your personal data is inONE BV, Lekstraat 88E, 2314 VJ, Leiden, the Netherlands, registered in the trade register with number 68663684

We respect privacy and your rights to control your personal data. Our basic guidelines are simple. We are clear about the data we collect and why we collect it. We protect your data as well as we can. We do not sell your information to third parties. We collect your data primarily to ensure that our platform functions optimally and to inform and support you as well as possible in the use of our platform.

This Privacy Statement (the "Statement") explains which personal data we collect from you, be it directly or indirectly, and how we use it. Personal data is all data that can be used to identify you or that we can link to you. The Statement also covers what choices you can make regarding the data we collect and how you can manage these decisions. This Statement applies to all products offered by inONE ("inONE product (s)"), including our inONE app ("InONE app" or "app"). This Statement also applies to all websites that are under the control of InONE and to other offline contacts, for example when you attend an inONE event or trade show (collectively referred to as "Services").

Read this Statement carefully so that you know how InONE can collect, use and share the personal information you provide. The words "we", "we", "us", "our" and "inONE" all refer to inONE BV.

This statement describes:

The types of Personal Information that we collect
Customer interactions with inONE
How we use Personal Information
How we can share Personal Information
The legal basis for the use of Personal Data
Security, storage and storage of Personal Data
Your rights
Our use of cookies and other similar technologies
To contact us
Change to our Privacy Statement

 

The types of personal data that we collect

Information you provide to us

We collect data that you provide to us voluntarily, such as your name, telephone number and e-mail address; for example if you want to know more about inONE products and services or if you contact our customer service for assistance with your inONE products.

Data that we collect automatically

We automatically collect data about you, such as Functional Data and Additional Usage Data about your use of your inONE product or data we collect through cookies and similar technology when you use, access or interact with our websites or app. For example, we may collect information about the type of device you use to access our websites, the operating system and its version, your IP address, your general geographic location as indicated by your IP address, your browser type, the web pages you access view our websites, and whether and how you communicate with content available on our websites.

Information obtained from other sources

We may receive information about you from other sources, including third parties, such as your suppliers who use the inONE platform and partners with whom we jointly offer brand-related services or perform marketing activities. We may also receive information about you from social media platforms, such as when you communicate with us on those platforms. We protect information that we receive from third parties in the manner described in this Statement and we also apply any additional restrictions imposed by the data source.

Customer interactions with inONE

To make the information in this Statement comprehensible, we highlight several times when inONE may be able to collect personal information from customers. Customer interactions with inONE are divided into the following segments:

Search information about inONE

If you are looking for more information about inONE, you can visit a site from us virtually or physically. Examples of this are: surfing on our website, calling our employees, a physical visit to the inONE office or to events organized by inONE. For more information about inONE products you may voluntarily provide personal information, such as your name and e-mail address. We may also collect information about you online through cookies or similar technologies when you visit our websites and platform

We collect: name, e-mail address, IP address and information that is transmitted by cookies or similar technology.

Why: We use this information to share news about, for example, products offered by inONE. Moreover, the IP address helps us to better understand geographical information about the visitors of our websites, so that we can improve our websites for everyone. It is our legitimate interest to process your personal data for these purposes.

buy inONE products

If you have decided to purchase an inONE product, you as a customer can buy directly from us at www.myinone.com or make a purchase through an inONE employee. When you buy from us, we ask you to provide data so that we can process the purchase.

We collect: name, telephone number (optional), e-mail address, address and payment details.

Why: We use this information to process your transaction, follow up on your purchase, provide assistance with any problems with activating our services and to handle other issues related to the purchase of your inONE products. The processing of your personal data for this purpose is necessary for the implementation of the agreement that we have with you.

Please note: we save payment or credit card details. We only use the payment data in connection with your purchase of inONE products.

use inONE products

Some parts of our platform can also be used without a paid service or subscription. For example if you only use the order part of your supplier (s) You are then only a user of the inONE platform. If you have decided to use an inONE product. As a user you can log in directly to us at www.myinone.com, www.bestelbox.nl, www.app.myinone.com and all other domains related to inONE. When you log in with us as a user for the first time, we ask you to provide information.

We collect: name, telephone number (optional), e-mail address, address.

Why: We use this information to activate your account and to link you to your desired supplier (s), to follow up the activation and to offer help with any problems with activating and using our services. The processing of your personal data for this purpose is necessary for the functioning of our platform.

Please note: we do not request or store any payment or credit card details.

Product improvement

We constantly use data for research purposes and to develop and improve our inONE products and services, including maintaining and improving the performance of our inONE products and services, developing and adding new features or capabilities such as use of error messages to improve security functions, the use of search queries and clicks to improve the relevance of search results and the use of usage data to determine which new functions should be given priority. This processing is necessary to serve our legitimate interest.

Security, safety and dispute settlement

We use data to protect the safety and security of our inONE products and our customers, to detect and prevent fraud, to resolve disputes and to enforce our agreements. This processing is necessary to serve our legitimate interest.

Business activities

We use data to develop aggregated analysis and business intelligence that enables us to run and protect our business, make informed decisions, and report on our business performance. This processing is necessary to serve our legitimate interest.

Communication, marketing and advertisements

We use the information we collect to realize and personalize our communication with you. For example, we may contact you via e-mail or other electronic means of communication (including via the inONE app) to inform you about new inONE products or services and security or software updates to keep you informed keeping a support problem or inviting you to participate in a survey. This processing is necessary to serve our legitimate interest. We also use cookies and similar technologies to offer you the most relevant inONE ads.

Where are your details?

To give you a better understanding of the personal and other data that we collect and use in various cases where you communicate with inONE and we where we store your data, we have made an overview. In this overview you will find the software suppliers that we use for this and links to their own privacy statements so that you can also easily see that and how these parties also comply with the applicable European Privacy Law (GDPR Compliant).

Which software party: inONE

Their Statement: GDPR inONE

What information: Name, telephone number, e-mail address and address

Which cookies: Analytical, Functional

 

Which software party: Salesforce

Their Statement: GDPR Salesforce

What information: Name, telephone number, e-mail address and address

Which cookies: not applicable

 

Which software party: Zuora

Their Statement: GDPR Zuora

What information: Name, telephone number, e-mail address, address and IBAN

Which cookies: not applicable

 

Which software party: Adyen

Their Statement: GDPR Adyen policies and disclaimer

GDPR Adyen platform certificates

What information: Name, telephone number, e-mail address, address and IBAN

Which cookies: not applicable

 

Which software party: Pardot (part of Salesforce)

Their Statement: GDPR Salesforce

What information: Name, telephone number, e-mail address and address, …….

Which cookies: Tracking, beacon

 

Which software party: Google Analytics

Their Statement: https://www.google.com/analytics/terms/us.html

GDPR Google

Which data: IP, behavior within the system

Which cookies: Tracking

 

Which software party: Mixpanel

Their Statement: GDPR Mixpanel
Mixpanel Privacy policy

What information: IP, Name, e-mail address, behavior within the system

Which cookies: Tracking

 

Which software party: Zendesk

Their Statement: GDPR Zendesk

What information: Name, telephone number, e-mail address and address

Which cookies: Analytical, Functional

 

Which software party: NewVoiceMedia

Their Statement: GDPR NVM

What information: Telephone number

Which cookies: not applicable

How we can share Personal Information

At inONE we do not sell personal data of our customers. We will only disclose your information in the manner we describe in this Statement. We can share data with the following third parties.

External suppliers

inONE uses various external suppliers to perform services such as website management and hosting, online purchase and shipment of Products, credit card processing and e-mail communication. We share your personal information only when necessary, such as to complete a transaction or deliver Products or Services that you have requested or authorized, and only with sellers or agents who work on our behalf for the purposes described in this Statement. In that case, your personal data will be shared with these agents or contractors, but only for the performance of services on behalf of and on behalf of inONE and in accordance with this Statement. It is our legitimate interest to share data with these parties for these purposes. For questions about external suppliers you can send an email to cs@myinone.com.

We share information with affiliated companies in which inONE has an interest and subsidiaries for business purposes, such as internal administration, promoting inONE products, and providing inONE products and services to customers. It is our legitimate interest to share data with these parties for these purposes.

Mandatory provision of data

When required by law, strictly necessary for the performance of services or for the protection of our rights, or the rights of companies affiliated with us or our users, we provide your personal data to law enforcement authorities, investigative organizations, companies affiliated with us or to legal proceedings.

Sale or merger

We may share your personal information in the event of a merger, acquisition or sale of all our or some of our assets. We will of course inform you about this by e-mail and / or a clearly visible notice on our website and inform you about your rights

Sharing and providing Aggregated data

We share data with third parties in an aggregated form and / or in a form that does not allow the recipient of this data to identify you, for example for sector analysis.

Please note that our inONE products contain links to third-party products or applications whose privacy policies may differ from those of inONE. If you provide personal information to one of these third parties or their products, your information is covered by their privacy statement and we recommend that you carefully read these privacy statements.

When you share data with third parties, your personal information may be passed on to countries where data protection legislation may offer a lower level of protection of your personal data than your own. We take great care to protect your personal data and have put in place appropriate mechanisms to protect it when it is transferred internationally. We pass on your personal data in compliance with applicable data protection legislation and implement appropriate safeguards to ensure that your personal data is appropriately secured by external parties who have access to your data (for example, by using the standard contract terms as approved by the European Commission). If you have any questions or need more information about the international transfer of your personal data or the guarantees entered, please send us an email at cs@myinone.com.

The legal basis for the use of Personal Data

There are various legal bases on which we rely to use your personal data, namely:

Execution of an agreement

The use of your personal data may be necessary to execute the agreement that you have with us. For example, to complete the purchase of your inONE product, to register and maintain your account, to register your inONE account and to ensure that your inONE product performs its basic functions in a secure manner, or to to respond.

Legitimate interests

We can use your personal data for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve our inONE products and services and the content of our websites and app, to notify you of software updates or information about inONE products and services or to use your personal data for administrative, fraud detection or legal purposes. When we process your personal data based on our legitimate interest and no cancellation mechanism is available for you, you can exercise your right to object by sending an email to cs@myinone.com

Security, storage and storage of personal data

Security

inONE takes the protection and security of your personal data extremely seriously. Although we take reasonable precautions to protect the personal information we collect, no security system is impenetrable.

We use a range of appropriate technical and organizational measures and meet industry standards to protect your personal information and to help prevent theft, misuse and unauthorized access, disclosure, alteration and destruction of information about you. We store the personal data that you provide, for example, on computer systems with limited access and in controlled environments. In addition, we ensure that our external data center suppliers offer appropriate security measures. In addition, your data is protected during encryption via the internet with encryption, such as Transport Layer Security (TLS). Moreover, your password is stored encrypted and can no longer be made legible, which means that it cannot be recovered or disclosed by anyone, including inONE.

You only have access to your inONE account information and our service using an individual username and password. To protect the confidentiality of your personal data, you must keep your password secret and not provide it to third parties. Notify us immediately if you think your password has been misused. Also make sure you always log out and close your browser when you end your session.

Please note that we will never ask you to provide your password.

For questions about the security of your personal data you can contact us via cs@myinone.com

Storage

Personal data collected by inONE can be stored and processed in your region, in the EU (for example, in our main data centers in the Netherlands, Ireland and Germany), or in any other country where inONE or affiliated companies, subsidiaries or service providers are located or have facilities. inONE has put in place appropriate mechanisms to protect personal data when it is transferred internationally, for example by using the standard contractual provisions as approved by the European Commission.

Save

inONE keeps your personal data for as long as we deem it necessary to enable you to use the website and your inONE product, to provide services to you, to comply with applicable legislation (including legislation regarding the storage of documents), disputes to resolve with parties and otherwise to the extent necessary to enable us to conduct our business activities. This Privacy Statement and our internal data retention guidelines apply to all personal data that we store. If you have a question about a specific retention period for certain types of personal data, you can send an email to cs@myinone.com

Your rights

We want you to have control over how your personal data is used by us. Depending on local legislation, you can do this in the following ways:

you can ask us for a copy of the personal data we hold about you;
you can notify us of changes to your personal data, or if you want us to correct the personal data that we hold about you;
in certain cases you can ask us to delete, block or limit the personal information we hold about you, or you can object to certain ways in which we use your personal data; and
in certain cases you can also ask us to send the personal data you have provided to an external party.

If we use your personal data based on your consent, you have the right to withdraw this consent at any time. Moreover, when we process your personal data on the basis of a legitimate interest or the public interest, you also have the right to object to that use of your personal data at any time.

We trust that you ensure that your personal data is complete, correct and current. We request that you immediately notify us of changes or inaccuracies in your personal data by contacting privacy@myinone.com.

We will respond to your request as soon as possible, but in any case within 30 days. For more information on how you can manage the collection and use of Additional Usage Data and your preferences in the areas of communication, marketing, and advertising, see the articles about Your Choices below.

We are committed to working with you to find a fair solution if you have a complaint or problem with our use of your personal information. However, if you believe that we were unable to help you with your complaint or problem, you may have the right to file a complaint with the data protection authority in your country (if it exists in your country) or the supervisory authority.

Change to our Privacy Statement

inONE may adjust or update this statement as necessary to reflect customer feedback and changes to our inONE products and services. Re-read these regularly. When we update this statement, we will adjust the date after "Last Updated" at the top of the statement. If there are material changes to the Statement or to the way inONE uses your personal information, we will notify you by posting a notification of the changes before they take effect or by sending you a notification directly. We recommend that you regularly read this statement again for more information about how inONE uses and protects your information.